Latest Medicare Stars quality ratings highlight Humana’s focus on customer satisfaction, preventive screenings and patient-safety measures
Humana has 18 MA plans that achieved a rating of 4.0 stars or higher, a 50 percent increase in the number of 4.0-rated plans from the previous year
LOUISVILLE, Ky.--(BUSINESS WIRE)--Humana Inc. (NYSE: HUM), one of the nation’s leading health care companies, announced today that it has once again achieved strong Medicare Stars Quality Ratings for its Medicare Advantage (MA) plans. The star ratings were posted at www.medicare.gov.
These Humana MA plans, available to Medicare beneficiaries during the Medicare Annual Election Period (AEP), which began on Oct. 15 and runs through Dec. 7, will take effect on January 1, 2014. In addition, many Humana MA plans that will be available in 2014 have higher Medicare Stars quality ratings than in years past:
Humana MA HMO plans in Florida, Mississippi, North Carolina and Oregon were once again rated 4.5 stars.
“The Medicare Stars quality ratings assigned to Humana’s plans reflect our commitment to timely customer service, helping our members to complete preventive screenings and working with health care professionals to improve patient safety, health and satisfaction,” said Tom Liston, President of Humana’s Retail Segment. “We’re proud that this year’s stars ratings have exceeded our past standards for quality and service as we continue to focus on improving our members’ experience.”
Listed below is a breakdown of Humana’s 4.0 and 4.5 star rated plans:
Humana 4.5 Star Rated Plans
Humana 4.0 Star Rated Plans
Medicare beneficiaries may select their Medicare coverage for 2014 during the Medicare AEP, and Medicare star ratings are available to help people with Medicare shop for MA plans.
The Medicare Stars Quality Rating system rates the excellence of Medicare plans nationally. The ratings help people compare plans based on quality and performance. A plan may receive a rating between one and five stars, with five stars representing the highest rating. Star ratings are calculated each year and may change from one year to the next.
The Centers for Medicare & Medicaid Services (CMS) uses information from member-satisfaction surveys, health plans, and health care providers to give overall star ratings to plans. The rating system uses more than 50 different quality measures in five categories, including:
For more information about Humana’s 2014 Medicare offerings, visit www.humana-medicare.com or call toll free 1-800-899-0441 (TTY: 711). Hours are 8 a.m. to 8 p.m., EDT, seven days a week.
Additional Medicare stars rating information is available at www.medicare.gov.
Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.
More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at www.humana.com, including copies of: